RETURN & REFUND
Return and Refund Policy for unwanted goods
Returns
Your product needs to be returned within 30 days from date of purchase.
To be eligible for a return, your item must be unused and undamaged and in the same condition, you received it.
It must be in its original packaging.
Products that have a sealed box/package must still be sealed and undamaged
You need to have the receipt or proof of purchase.
To start your return process you can go to our "PRODUCT RETURNS" page and complete the form or you can contact us via our "CONTACT US" page.
Refunds
Once we have received your item/product, we will inspect it and acknowledge receipt of your returned item.
If your return is approved, we will initiate a refund to you via EFT only for the returned product.
Shipping of returned goods
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
Handling Fees
Return and Refund Policy for Defective Goods
Returns
Your product needs to be returned within 7 days from the date of purchase.
Defective goods can either be replaced or refunded.
You need to have the receipt or proof of purchase.
Only products with factory defects will be accepted for a refund or replacement
To start your return process you can go to our "PRODUCT RETURNS" page and complete the form or you can contact us via our "CONTACT US" page.
Refunds
Once we have received your item/product, we will inspect it and acknowledge receipt of your returned item.
If your return is approved, we will initiate a refund to you for the returned product.
Shipping of returned goods
Collection of the defective goods will be arranged free of charge.
Returns
Your product needs to be returned within 30 days from date of purchase.
To be eligible for a return, your item must be unused and undamaged and in the same condition, you received it.
It must be in its original packaging.
Products that have a sealed box/package must still be sealed and undamaged
You need to have the receipt or proof of purchase.
To start your return process you can go to our "PRODUCT RETURNS" page and complete the form or you can contact us via our "CONTACT US" page.
Refunds
Once we have received your item/product, we will inspect it and acknowledge receipt of your returned item.
If your return is approved, we will initiate a refund to you via EFT only for the returned product.
Shipping of returned goods
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
Handling Fees
Return and Refund Policy for Defective Goods
Returns
Your product needs to be returned within 7 days from the date of purchase.
Defective goods can either be replaced or refunded.
You need to have the receipt or proof of purchase.
Only products with factory defects will be accepted for a refund or replacement
To start your return process you can go to our "PRODUCT RETURNS" page and complete the form or you can contact us via our "CONTACT US" page.
Refunds
Once we have received your item/product, we will inspect it and acknowledge receipt of your returned item.
If your return is approved, we will initiate a refund to you for the returned product.
Shipping of returned goods
Collection of the defective goods will be arranged free of charge.